Returns & refunds

Every shirt is printed to order. We accept returns or provide another remedy for problems with your order, subject to the rules below and applicable law.

When we can help

• Your shirt arrives damaged or defective.
• We send the wrong item, color, or size.
• There is a printing error caused by Shirtiya, such as the wrong artwork or a defective print.

What is not returnable

We do not accept change-of-mind returns or exchanges, including choosing the wrong size or color, changing your mind about a design, or mistakes in artwork you supplied. This does not exclude problems caused by us or rights provided by law.

Report a problem

Contact us within 14 days of delivery with your order number, a description, and clear photos of the issue. This reporting window does not limit mandatory consumer rights. Keep the item and packaging. Do not send anything back until we provide instructions and an approved return address.

Resolution

After review, we will arrange an appropriate replacement, refund, or other remedy required by law. We cover approved return postage for errors on our side. Refunds are issued to the original payment method; bank processing times vary.